Tough Talks - Key Techniques for Dealing with Staff and Handling Meetings

Tough Talks – Key Techniques for Dealing with Staff and Handling Meetings

By Sophia for Schools Categories: Education

About Course

In this course, we focus on communication, interpersonal interaction and using the right tactics and language to manage staff and other people effectively. The 4 main areas explored are Avoiding Difficulties, Techniques, Manipulating Meetings and Tough Tactics.

Descriptive Points

Understand and apply strategies to prevent and mitigate interpersonal conflicts and difficulties in staff management situations. Employ effective communication techniques for clear and constructive interactions with staff members, colleagues, and stakeholders. Successfully plan, lead, and manage meetings to achieve desired outcomes and foster collaboration among team members. Develop the ability to use assertive and strategic approaches when faced with challenging situations or individuals.

Recognise potential sources of conflict in staff management.
Implement proactive communication and conflict prevention strategies.
Demonstrate active listening and empathy in conversations with staff and colleagues.
Utilise effective questioning and feedback techniques to improve communication.
Plan and structure meetings that promote collaboration and engagement.
Address conflicts or disagreements constructively within a meeting context.
Employ assertive communication techniques when handling difficult staff situations.
Understand the ethical and legal considerations when using tough tactics.